The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond

Learning why dealing with conflict constructively is essential and beneficial.

Recognizing conflict and its costs goes back to the philosophers of ancient Greece.

Meeting the founder of modern conflict management theory.

Gaining insight into the fundamental attribution error.

Describing the role internal facts play in any conflict.

Identifying the multiple goals driving both parties.

Power plays a role in every conflict, but its advantage is often less than expected.

Exploring five common conflict management styles.

Dissecting strategies to avoid conflict management.

Exploring the basic principles underlying the true win-win approach.

Approaching a negotiation is as important as the negotiation itself.

Examining essential steps for conducting a negotiation.

Learning the fundamentals of listening in conflict.

Dealing with conflict in personal relationships requires a unique set of skills.

Destabilizing events create a critical communications context.

Understanding why major conflicts do not result in the largest losses for organizations.

Learning managerial steps for creating a successful conflict management atmosphere.

Examining the skills of mediators, arbitrators, ombudsmen and other professionals.

As a nonprofessional, helping others resolve conflicts.

Conflicts based on moral and cultural differences often seem highly intractable.

Examining how US presidents apply the last lecture's principles.

Gaining insights into the concepts of acceptance, apology, amends, forgiveness and more.

Examining how children learn about conflict.

Comparing what is learned in this course to conflict management in 1950.